Frequently Asked Questions

Everything you need to know about your CHAIRUS experience

How long will it take for my furniture to arrive?

Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for CHAIRUS products?

We offer a 30-day return policy on all items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.

Do the chairs require assembly?

Most of our items require minimal assembly. Each product comes with a detailed instruction manual and all necessary hardware to ensure a quick and easy setup.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for eligible purchases.

Are your materials sustainably sourced?

At CHAIRUS, we prioritize quality and responsibility. We use premium, durable fabrics and sustainably sourced wood to ensure your furniture is both beautiful and long-lasting.

Do you offer a warranty on your furniture?

Yes, all CHAIRUS products are covered by a 1-year limited warranty that protects against manufacturing defects and structural failures under normal residential use.